FAQ

01

PRODUCT INFORMATION

What does "made-to-order" mean?

Made-to-order means that each piece of jewelry is crafted specifically for you after you place your order. Unlike mass-produced items, we create each piece individually, allowing for customization in design, size, and finish. This ensures that your jewellery is unique and tailored to your preferences.

02

PRODUCT INFORMATION

How long will it take to receive my made-to-order jewelry?

Since each piece is handcrafted just for you, the production time is typically between 4 to 6 weeks. We ensure the highest quality and attention to detail, which can take some time. You will receive an email notification once your order has shipped.

03

PRODUCT INFORMATION

Can I customize my jewellery?

Yes! We offer a variety of customization options, including different designs, sizes, and finishes. If you have a specific vision in mind, feel free to reach out to us directly at info@so-jewels.com, and we will work with you to bring your idea to life.

05

PRODUCT INFORMATION

What materials do you use for your jewellery?

All of our jewellery is made from high-quality 14K gold, which is durable and perfect for everyday wear. We carefully select each piece of gold to ensure it meets our high standards for both appearance and strength.

06

PRODUCT INFORMATION

Can I change or cancel my order after it’s been placed?

Once a made-to-order piece enters production, it cannot be changed or canceled. If you need to make any adjustments to your order, please contact us as soon as possible, and we will do our best to accommodate you before production begins.

07

PRODUCT INFORMATION

What if my jewellery doesn't fit?

We recommend checking your size before placing your order, especially for rings and bracelets.

Ring Sizing Tips:
Measure the correct finger
Measure your finger at normal body temperature, as it can change size when hot or cold.
Measure at the end of the day.
If your knuckle is larger, take two measurements and choose a size in between for a comfortable fit.

If you receive your piece and find that it doesn’t fit, please contact us at info@so-jewels.com. In some cases, resizing may be possible for an additional fee.

08

PRODUCT INFORMATION

Caring for your SO… Piece

We hope you love your new SO… creation! To ensure it stays beautiful for years to come, here are a few simple care tips:

• Protect your jewellery: Try to avoid impact with hard or abrasive surfaces that could cause scratches or damage.

• Avoid exposure to harsh chemicals: Cosmetics, perfumes, household cleaners, and extreme temperatures can all damage fine jewellery, so it’s best to keep your piece away from these.

• Store it properly: When not wearing your jewellery, keep it in a clean, dry fabric-lined pouch or box to protect it from dust and damage.

• Protect gemstones and pearls: If your piece features gemstones or pearls, store them in individual compartments to prevent scratches.

• Cleaning your gold jewellery: You can easily clean your gold jewelry at home using a mild dish soap and warm water mixture. Gently scrub with a soft toothbrush to remove any dirt or residue.

• Be mindful with ultrasonic cleaners: Avoid using ultrasonic machines on jewellery with pearls or colored gemstones (diamonds are fine).

By following these simple steps, your SO… piece will stay stunning for years to come. Enjoy wearing it!

09

PRODUCT INFORMATION

Will the colour of the stones and enamel match the photos exactly

The colors of both the stones and enamel may vary slightly from what is shown in the photos. All images are for illustrative purposes only. Natural variations in stone color, as well as slight differences in enamel shades due to lighting or production techniques, are normal and part of what makes each piece unique.

10

Delivery & return

Do you ship internationally?

Yes, we offer international shipping! Shipping costs and delivery times will vary depending on your location. Please note that customs duties or taxes may apply to orders outside of the European Union (expect Russia), and these charges are the responsibility of the customer. Send us an email at info@so-jewels.com if you live outside of Europe.

11

Delivery & return

What is your return or exchange policy?

As all of our jewellery is made to order, we do not accept returns or exchanges unless the item is defective or damaged during shipping. Please carefully review the product details and size guides before placing your order. If you have any doubts, feel free to contact us before making your purchase.

12

Delivery & return

What should I do if my jewellery arrives damaged or defective?

We take great care in packaging and shipping your jewellery, but if it arrives damaged or defective, please contact us immediately at info@so-jewels.com. Provide your order number, a description of the issue, and photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible, either by repairing or replacing the piece.

13

Delivery & return

How do I know my jewellery is authentic?

Each piece of our 14K gold jewellery comes with a certificate of authenticity, confirming that it is made from genuine 14K gold. This certificate also includes details about the design and craftsmanship of your piece.

14

Warranties

Do you offer any warranties?

Yes, we offer a 2-year warranty on all our jewelry, covering defects in material and workmanship. This warranty does not cover damages due to wear and tear, misuse, or accidental damage. If you need to make a warranty claim, please contact us at info@so-jewels.com with your order number and a description of the issue.

15

Voucher

Can I purchase jewelry as a gift for someone else?

Absolutely! You can choose a piece of jewelry as a gift and have it shipped directly to the recipient. Simply provide the recipient's shipping address during checkout. If you’d like, we can include a personalized message or gift note.

16

Payments

What payment methods do you accept?

We accept secure payments through PayPal, credit cards (via Stripe), and other payment methods available at checkout. All transactions are encrypted for your security.

17

Get in touch

How do I get in touch with customer service?

If you have any questions or need assistance, please don't hesitate to reach out to us at info@so-jewels.com. Our customer service team is here to help and will respond to your inquiry as quickly as possible.

18

Sizing

I'm unsure of my ring size. How do your rings fit?

Our rings are sized according to standard european sizing. To ensure the best fit, we recommend having your finger professionally sized at a local jewelry store, or using an affordable ring sizing kit. We do not recommend using string or paper measurements from online templates, as they can be inaccurate. If you don’t see your size listed on the product page, please reach out to us— we offer quarter sizes and can accommodate sizes not displayed online. We’re happy to help you find the perfect fit!

19

Social responsibility

How does SO... ensure ethical sourcing and sustainability?

At SO..., we are committed to ethical practices and social responsibility in every aspect of our business. We prioritize sustainable sourcing of materials, with our gold and alloys sourced from RJC certified suppliers or members of the RJC Council. Our diamonds are 100% in accordance with the Kimberley Process, ensuring conflict-free sourcing. We believe in creating timeless pieces that not only exude beauty but also contribute positively to the environment and communities. Our dedication to transparency, fair labor practices, and environmental sustainability reflects our core values, allowing you to wear our creations with pride and confidence.